Frequently Asked Questions
Everything you need to know about simplifying your digital life.
What is a 'dumb' phone and why should I use one?
A 'dumb' phone, or feature phone, is a device designed for basic communication like calling and texting. Using one helps reduce screen time, eliminates social media distractions, and improves your overall digital well-being.
How long does shipping take for my order?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
Will these phones work with my current carrier?
Most of our devices are unlocked and compatible with major 4G LTE networks. However, we recommend checking the specific frequency bands listed on the product page against your carrier's requirements before purchasing.
What is your return policy?
We offer a 30-day return policy for devices in their original, unopened packaging. If the device has been opened or used, a restocking fee may apply. Please contact support to initiate a return.
Do these devices come with a warranty?
Yes, all new devices come with a standard 1-year manufacturer warranty that covers hardware defects. This does not include accidental damage such as cracked screens or water exposure.
Can I still use apps like Maps or WhatsApp?
This depends on the specific model. Some of our 'minimalist' smartphones run light versions of Android that support essential apps, while our basic feature phones do not support third-party applications at all.